Reference

How bigmumbai Handles Your Personal Data

At bigmumbai, we are clear about what personal data we collect from your account, why we collect it, and how long we keep it — no vague language…

Data collected only as neededYour rights explained clearlyIndian account holders coveredContact us to request changesEncrypted data storage

explore the lobby Read FAQ

What This Privacy Policy Covers

bigmumbai Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data processed when you create and use a bigmumbai account, including data collected through our website at bigmumbai.bid and any related mobile interfaces. We collect information such as your name, contact details, payment method identifiers — for example, your

1
UPI handle, Paytm-registered mobile number or PhonePe account reference — and transaction records. This data is used solely to operate your account, process payments, verify identity where required by applicable law, and deliver customer support. Access to and use of our platform depends on local law
2
in your jurisdiction; our policy applies where local law permits such activity. We do not sell your personal data to third parties for their own marketing purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access the personal data we hold about you, request a correction, or ask us to delete your account information, our privacy team is available through multiple channels. We aim to respond to all data-related requests within five business days. The most direct path is via email, but live chat is available if you need a faster acknowledgement.

Team online

Email Our Privacy Team

Send your data access, correction or deletion request to our dedicated privacy email address. We acknowledge all requests within 48 hours and aim to resolve them within five business days.

Live Chat Support

Start a live chat session on bigmumbai.bid to speak with a support agent who can log your privacy request immediately and escalate it to our data team on your behalf.

Written Request by Post

You may submit a written data request by post to our registered correspondence address. Please include your registered account email and a brief description of your request so we can locate your records promptly.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

We have structured our data handling around six concrete practices — from how cookies function on our pages to how long we retain account records after closure.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to measure page performance.

Account Security

Your account password is stored as a salted hash — we never hold it in plain text.

Payment Data Handling

When you transact via UPI, Paytm or PhonePe, we record the transaction reference and amount but do not store your…

Data Retention Schedule

Active account data is retained for the duration your account remains open.

Third-Party Data Sharing

We share your data only with processors that help us operate the platform — payment gateways, identity verification services and…

Your Right to Request Changes

You may request a copy of your personal data, ask us to correct inaccurate details, or ask for your account…

Frequently Asked Questions About Our Privacy Policy

The questions below cover the situations our account holders ask about most — from what data we collect at signup to how you can ask us to delete everything. If your question is not answered here, reach out via live chat or email and our privacy team will respond within two business days.

We collect your name, date of birth, email address, mobile number and, where identity verification is required by applicable law, a copy of a government-issued ID. We also record your login timestamps and device type for security purposes.

We store the UPI Virtual Payment Address or Paytm mobile number you use so we can match future transactions to your account. We do not store your UPI PIN, Paytm MPIN or PhonePe passcode — those stay within the payment provider's own secured system.

After account closure, we retain your transaction history and identity records for the period mandated by applicable Indian financial and anti-money-laundering regulations. Once that retention period expires, we permanently delete or fully anonymise your records.

Yes. Send a data access request to our privacy team via email or live chat. We will compile and deliver a copy of the personal data linked to your account within five business days of receiving your verified request.

We share data only with third-party processors essential to running the platform — payment gateways like the UPI and PhonePe networks, identity verification providers, and our cloud hosting partner. All processors sign data-processing agreements with equivalent privacy obligations.

Start a live chat session on bigmumbai.bid or send an email to our privacy address stating what you would like corrected or removed. We acknowledge requests within 48 hours and complete straightforward corrections or deletions within five business days.

This policy covers your account data regardless of which Indian state you access from. However, your ability to use our platform at all depends on whether local law in your state or territory permits such activity — the privacy policy itself has no bearing on that eligibility question.

How bigmumbai Handles Your Personal Data

How to Contact Us About Your Data

Email Our Privacy Team

Live Chat Support

Written Request by Post

Six Ways We Protect and Manage Your Data

Cookie Usage

Account Security

Payment Data Handling

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Frequently Asked Questions About Our Privacy Policy

01 What personal data does bigmumbai collect when I open an account?

02 Does bigmumbai store my UPI or Paytm payment details?

03 How long does bigmumbai keep my data after I close my account?

04 Can I request a copy of all the personal data you hold about me?

05 Who does bigmumbai share my personal data with?

06 How do I ask bigmumbai to correct or delete my personal data?

07 Does this privacy policy apply equally if I access bigmumbai from different Indian states?

Related Pages